Welcome to Chembond Products
Supplying fibres for all cement, mortar, screed and concrete

Tel / Fax: 01773 742233

Returns Policy

Please Note: All written correspondence and packages should be addressed to:
Chembond Products Ltd
259 Heage Road,
Ripley,
Derbyshire,
DE5 3GH,
United Kingdom.
Chembond is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective.

In such cases we offer the returns facilities described below. Subject to the right of consumers to return goods for refund under The Consumer Protection (Distance Selling) Regulations 2000, Chembond does not sell products on a trial basis. Customers are strongly advised to check suitability of products before ordering. In the event that Chembond, at its discretion (unless the Consumer Protection (Distance Selling) Regulations 2000 apply), agrees to accept the return for credit of unwanted products, the goods must be returned with Chembond's prior written agreement within 7 days of delivery.

The goods must be unopened and in perfect re-saleable condition. All goods returned in these circumstances will be subject to a handling fee of 15% of Chembond's sale price for the goods. Subject to testing to verify any defect, we will accept the return of defective item for full refund or replacement at our option, if, but only if, the goods are returned within 7 days of delivery. (a) Chembond's Customer Service staff, as appropriate, will advise you of which method of delivery to use to return the products. Depending on the nature of the product purchased, we will either arrange a courier collection, or request that you return the product directly to us at:
Chembond Products Ltd
259 Heage Road,
Ripley,
Derbyshire,
DE5 3GH,
United Kingdom.
If the goods are found on inspection to be defective, the cost of returning the item will be refunded to you. (b) All returned goods must be accompanied by Chembond's Returns Authorisation number ('RA Number') which can be obtained by contacting Customer Support by e-mailing enquiries@chembondproducts.com.

Returned goods will not be accepted without an order Number found on the despatch note under preinvoice number. Do not write directly on the manufacturer's packaging. Please write the order number on the address label it to the returned package. Any defacement of the manufacturer's packaging or damage caused by inadequate packaging may result in the rejection of the return or an additional restocking fee, at Chembond's sole discretion. (c) Chembond cannot accept liability for packages damaged during transit. It is the Customer's responsibility to wrap the product adequately to prevent damage. (d) Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to insure the goods for their full value. (e) On receipt of the returned product, we will examine it to identify the fault you have notified to us. (f) If following the examination process, the product is found to be in good order without defect, we will return the product to you, and the carriage costs of this return will be your responsibility.

Please note that if you have, in the meantime, required us to provide you with a replacement product before completion of the testing process, you will have to pay for this product also. Special Rules Clearance Bargains & Non-Current Catalogue Requests ('NCCR') Products. Goods sold as 'Special Offers' or Stock Blowout may be downgraded goods that Chembond is able to offer at a discount on the normal catalogue price.

Stocks of goods offered as Special Offers are limited and such goods are sold subject to the following special rules. These special rules apply in addition to, and in the event of any conflict override, all of Chembond's other terms and conditions. Special Offers are graded according to the condition of the goods, which is described at the point of sale. The length of the guarantee (if any), with the benefit of which the goods are sold, is specified in the description of the relevant grade. Chembond makes every effort to ensure that Special Offers are sold on a 'first come, first served basis'. However, the customer accepts that the goods may for some reason become unavailable at any time prior to delivery, in which case Chembond reserves the right to rescind the contract. In the event of the cancellation of the sale in these circumstances, Chembond's liability is limited to the return of the purchase price paid by the customer. (a) Products are non-returnable unless we have made an error or the goods are faulty; (b) quoted prices are valid for 14 days only, and (c) quoted prices are not subject to value, cash or volume discounts. Trade names and Trade Marks Trade names and marks (other than Chembond') are not always indications of the actual manufacturer of a particular product and may rather be indicative of general use items associated with such products.