Welcome to Chembond Products
Supplying fibres for all cement, mortar, screed and concrete

Tel / Fax: 01773 742233

Terms and Conditions

The Consumer Protection (Distance Selling) Regulations 2000

Contracts for the purchase of goods by a Customer not acting in the course of a business and made over the telephone or through the Chembond website, or by mail order, are, with the exception of certain excepted contracts, subject to The Consumer Protection (Distance Selling) Regulations 2000 ('the Regulations').

If the Regulations apply, Customers may cancel goods purchased from Chembond by sending a written notice of cancellation by post. The notice of cancellation must be delivered within 7 working days of the date of delivery of the goods. The Customer will be responsible for the cost of returning the goods if he or she exercises this right of cancellation under the Regulations. If the Customer does not actually return the goods to Chembond, the Customer is under a duty to make the goods available for collection at the Customer's expense from the address to which they were delivered.

The Customer is under a duty to retain possession of the goods whilst awaiting return to Chembond and to take reasonable care of them during this period.

The Customer will be liable for any loss of or damage to the goods if he or she fails to comply with this obligation. Delivery, Title and Risk Any time or date stated for delivery is an estimate only. Chembond makes every effort to dispatch goods on time, but does not accept liability for failure to deliver within the stated time. If Chembond is unable to deliver the goods within 30 days of the date of the order, the Customer will, as its sole remedy, be entitled to cancel the order and require any monies paid to Chembond in respect of that order to be refunded. In order to cancel, the Customer must send written notice of cancellation to Chembond after the above date but before delivery of the goods or notification from Chembond that the goods are ready for delivery.

Chembond does not accept liability for shortages or damage to deliveries unless the Customer notifies Chembond of the shortage or damage in writing within 7 days of receipt of the delivery The Customer has to accept the goods when they are ready for delivery. Delivery is deemed to take place when the goods are delivered to the Customer's nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer.

Title in the goods does not pass to the Customer until payment is received in full by Chembond. If the Customer cannot accept delivery, Chembond may at its option: (a) store and insure the goods at the Customer's expense and risk or (b) sell the goods at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall or (c) re-arrange delivery provided that Chembond may charge the Customer for the additional delivery costs incurred.

The Customer may request a Proof of Delivery, provided that this request is made in writing within 3 months of the date of delivery and Chembond shall use reasonable endeavours to provide such proof. Thereafter, delivery shall be deemed to have been successfully completed.

Errors and Omissions

Chembond makes every effort to ensure that all prices and descriptions quoted in its catalogue and on its website are correct and accurate. However, the frenetic tempo of e-commerce makes it inevitable that mistakes will occasionally occur. In the case of a manifest error or omission, Chembond will be entitled to rescind the contract, notwithstanding that it has already accepted the Customer's order and/or received payment from the Customer.

Chembond's liability in that event will be limited to the return of any money the Customer has paid in respect of the order. In the case of a manifest error in relation to price, the Customer will be entitled to purchase the goods by paying the difference between the quoted price and the correct price, as confirmed in writing by Chembond after the manifest error has been discovered.


Nothing in these terms and conditions affects your statutory rights as a consumer. If any provision in this Agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions. Any waiver of a breach of this Agreement must be in writing. Any variation of this Agreement must be in writing and signed by a duly authorized Chembond official.

The headings are for convenience only and shall not affect the interpretation of this Agreement. Any notices given under this Agreement shall be in writing and sent (a) by first class pre-paid post to the last known address of the party; or (b) by fax to their last known fax number; or (c) by e-mail to the last notified e-mail address of the party. The notice shall be deemed served (a) two working days after posting; or (b) upon receipt of a successful fax transmission report; or (c) after system confirmation of e-mail delivery.

These terms and conditions shall be governed by and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts. Chembond may at its discretion record telephone transactions for staff training and quality control purposes. The tapes will be erased after review. Chembond reserves the right to change or amend these terms and conditions at any time and without prior notice.

Health & Safety

In accordance with the Health and Safety at Work, etc Act 1974 and the Consumer Protection Act 1987, Chembond confirms that the goods it supplies as a distributor do not present a hazard to health and safety (a) when properly used for the purpose for which they are designed; and (b) if the Customer takes reasonable and normal precautions in their use.


All contracts of sale made by Chembond shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the party ("the Customer") with whom Chembond is dealing. Cancellation of orders by business to business customers is not accepted as many orders are dispatched on the same day the order is placed.

Cancellation of orders by consumers can only be accepted in accordance with the Consumer Protection (Distance Selling) Regulations 2000. All orders are subject to acceptance and to availability of the goods ordered: Chembond is entitled to refuse any order placed by you.
(1) You undertake that: (a) all details you provide to us for the purpose of purchasing goods or services offered on our web site are correct, and (b) the credit or debit card you use to make a purchase from us is your own card or your company's card, that you are authorized to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services you order from us. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.
(2) Please note, Chembond may record and / or monitor inbound and outbound calls and electronic traffic for training purposes.


Standard Payment Terms - Chembond standard terms of payment are pay before delivery, and these terms will apply except in the case of transactions where different terms are agreed in writing.


Goods and services are invoiced at the price prevailing at time of order. Chembond reserves the right to modify the prices from time to time.

Postage and Packaging

In the UK our goods are dispatched using First Class, for the rest of the world we use air mail. Postage & packaging charges are included in the price of the products in your shopping basket.